Help and support
Quick answers about finding food, reserving an offer and picking up your order.
How Dobrej Oběd works
- Find an offer near you.
- Reserve and pay online.
- Show your pickup code at the store during the pickup window.
Frequently asked questions
How do I reserve an offer?
Open an offer, choose the quantity and complete checkout. Your reservation holds the food while you pay.
Where do I find my pickup code?
Open Orders and select the order. Show its QR code or pickup code to the store staff.
Something went wrong with my order. What should I do?
Open the order ticket and choose “Report a problem”. You can tell us what happened and attach photos.
Can I cancel an order?
If the order is still eligible, its ticket shows the free cancellation deadline and a cancel button.
Contact support
For an order issue, use the report form on that order so we can see the details. For other questions, email us at support@zachran.cz.
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